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So very frustrated

March 14th, 2017 at 02:55 pm

Earlier I wrote about our struggles with receiving the Sunday Chicago Tribune. It has been ongoing. We would get it a Sunday or two and then not get it. I would call, email, message, and it never seemed to help. I have decided it isn't the paper carrier. I believe it is the same one who delivers our local paper and she is top notch. I believe it is whomever distributes the paper downstate. We haven't received the darn thing the past three Sundays. DH stopped into Walgreens where he can sometimes snag a copy and they were sold out, but the clerk told him something interesting...the week before last they didn't get the Sunday paper until Tuesday. We haven't had horrible weather around this time, so there really isn't an excuse.

I have called their number on Sunday mornings and get the blasted automation system which says we will receive a replacement paper in 90 minutes. Yeah, right. Call me skeptical because it has never happened. And it didn't.

The past three Sundays no paper and I call on Monday, and get it promised it will be delivered if not later in the day, on Tuesday. No paper, Then I call on Tuesday and they will credit my account. What good is it to credit my account when I don't get a paper. It isn't like I'm going to get interest on this so called credit.

Each time I call, I get someone who cannot pronounce my first name correctly. It is Debbie. I can't imagine that being THAT hard. They can't pronounce our street name nor our city. I finally asked where their calling center was located. He said Philippines, but I really think it is India. The guy yesterday promised me a newspaper within an hour and a half. I told him we are three hours away from Chicago and I rather doubt if anyone wa going to speed and drive here to give us a paper. I asked to cancel and was given he same spiel I was given last week. Basically, give us a chance, we promise you will get the paper Sunday. etc. I told them I wanted to talk to someone from Chicago and he promised someone would call me later in the day. I kept my cell phone with me and no call. Not a surprise. I called this morning, got another person who couldn't pronounce my name or city or street name, started in with the same verbal garbage about giving them another chance and I just said I was tired of it all, I had better things to do with my life than call about a newspaper that wasn't being delivered and no, I didn't want to access it online. My husband wants a real newspaper, he doesn't read things on devices and I wanted the coupons, so cancel. She argued and I told her again I wanted it canceled and the credit to be returned to me. Supposedly it is done. We shall see.

5 Responses to “So very frustrated”

  1. creditcardfree Says:

    I think you are wise to cancel if they can actual produce the product they are promising to deliver.

  2. snafu Says:

    I doubt the local office has no idea they have a problem. I suggest you copy and post this blog to Letter to Editor, Chicago Tribune. I'm sure they have an electronic version which is likely more reliable if you're ok reading on your computer.

  3. VS_ozgirl Says:

    It sounds all too frustrating doesn't it? I would be inclined to want to cancel also.

  4. rob62521 Says:

    Snafu...thanks. I did just that!

    CCF and VS, thanks for the validation!

  5. FrugalTexan75 Says:

    Wow. Utterly ridiculous. Hope you get some response.

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