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Where or where is my Chicago Tribune?

October 23rd, 2016 at 08:13 pm

I know this is not life changing, but I'm just plain frustrated. DH loves the Chicago Tribune on Sundays. He loves reading it from cover to cover on a Sunday afternoon after we fix brunch and clean up. We used to have a news stand that was open 7 days a week and each week we would go and pick one up. The owner ran it for many years, but finally decided he was ready to retire and his family didn't want to continue without him. A local business bought it, and in less than a year, closed their doors including the news stand part of it. We thought we would still be able to find the Trib at Walgreens.

Well, our local Walgreens gets about 4-5 papers and sells out within an hour. They open at 9 and by the time we get out of church around 10, they are usually sold out. We asked if they could get more each Sunday since we aren't the only ones missing out and one of the employees said he would find out. True to his word, he did ask the distributor and the person said no, they won't give them any more and they really want people to subscribe.

Two weeks ago we stopped at Walgreens -- it was before ten -- and they were sold out. So, I called one about 10 miles away where we had gotten one before and they said they hadn't even gotten any papers. I called another one a little farther away and they said they had 4 copies and all were sold out. We tried one more store and they said they didn't have any either. So, I bit the bullet and called Chicago Tribune and said we would like to subscribe to just the Sunday paper. Last Sunday was supposed to be the first delivery. I was told it would be on our doorstep by 8 a.m.

DH was excited thinking that after 3 or 4 weeks, he would actually have a Chicago Tribune in hand. But, 8 came and went and no paper. I waited until 8:30 and called their 800 number. No live person, but a computer that said it recognized my phone number and to press buttons to confirm we didn't get delivery and wanted it delivered. Then allow 60-90 minutes. We went to church, came home, and yet no paper. I called again and went through the same message. I then went onto their Facebook page and messaged them and they sent me the email to customer service. I could not find it on the webpage. I emailed and received a very nice response from someone in a few minutes. But, because it was after 11, they could not have it delivered on Sunday, but would deliver it on Monday. We did get it on Monday, but for some reason, it just kind of bothered us that we had to wait until the next day. Well, we said, justifying it, it was the first day of delivery, maybe wires got crossed.

Well today is Sunday and at 8 we looked out. No Chicago Tribune. I emailed the customer service person and received a response 30 minutes later. Again, very polite. But, we were at church. When we got home, I responded that there was still no paper although it had been scheduled for redelivery. She said she would email again. Three or four emails went back and forth between us. I don't blame her at all. She responds. But, it makes me wonder what kind of distributor we have here in our town that they don't want to sell newspapers at Walgreens when apparently people want them and don't want to deliver them. Anyway, we did not receive the paper today. So, I'm very frustrated. I plan to call the customer service folks tomorrow.

DH loves reading the paper. I like the extra coupons. I have discovered that there are different coupons in papers. I think our local paper gets the packets that have the least amount of coupons because the Chicago paper usually has the same brand name packets or catalogs of coupons, but there are other coupons in it.

Speaking of coupons, I find it ironic that our local community college will be teaching an extreme couponing class this week. I have no idea how they expect people to extreme coupon when our local paper has fewer coupons and it one can't apparently get papers with the bigger coupon packets.

Thanks for letting me vent.

6 Responses to “Where or where is my Chicago Tribune?”

  1. LuckyRobin Says:

    Isn't there a different paper in Chicago you could get instead if they are so bad at this? I'd think a city that large would have more than one.

  2. snafu Says:

    Would DH consider calling the newspaper to learn about the local distributor? Perhaps he could negotiate getting his copy directly. Alternatively, would DH consider getting the electronic version of the Chicago Tribune on line or via an electronic reader? Newspapers and magazines are shutting down at an alarming rate. The older, experienced columnists are retiring and replacements are not being hired. Opinion is rampant on Twitter and similar electronic sites. No facts...just opinions

  3. rob62521 Says:

    I imagine the distributor is the same for any Chicago papers. DH will not use a tablet or computer, darn it.

  4. starfishy Says:

    ugh - that sounds so annoying! i hope you can get the problem straightened out and begin to receive the paper on sundays as promised!

  5. crazyliblady Says:

    I would be annoyed if I was a subscriber and not receiving my paper. I would probably demand a refund. Maybe you could subscribe online. At least you should be able to access it online, right?

  6. FrugalTexan75 Says:

    Wow, that is ridiculous.

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