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An Obit

August 17th, 2011 at 03:49 pm

This is an obituary that should be published in every newspaper:

Customer Service died after a lengthy, drawn out weakning illness. Service was born soon after a first item was purchased, many years ago. For years Service enjoyed a long life, helping people along the way, bringing happiness to those it touched.

Survivors include Apathy, Ignoring, and Nonexistence. Service was preceded in death by Kindness, Fairness, and Enterprise.

No services are scheduled due to survivors' desire to forget.

Yes, I'm bitter. I had saved up for the dishwasher. We looked at ads. We found one on sale that was the one I wanted. On July 24th we bought it. We were told since they didn't have one at the Sears store, it would be August 12 when they would deliver and install. I wasn't thrilled, but what can one do?

Well, on August 11 I kept expecting a phone call, scheduling the install. No call. We waited around on the 12 and finally by 1:30 on the 12, I called the store. The store rep said he would call the installer and call me back. He did and said the installer would call me back within an hour. An hour and a half later, no phone call. I called the store back, got a different rep who seemed bored and annoyed by the phone call. She did say she would call the rep and she must have because he called back immediately. He said the job slipped by him, but he could deliver and install the next day, on Saturday. I asked him what time and he said 9, no 9:30.

It was after 10:15 when he finally arrived. No apology or anything. Two hours later he left, and did not take the huge box the dishwasher came in.

Of course Sears send a survey before the dishwasher had been delivered. I filled it out and told them my frustration. I then went to the Sears site and filled out an email for "contact us". I did get a response and it was basically a brush off -- contact your local store, they couldn't do anything. I called the local Sears and unfortunately neither the manager or assistant manager could talk to me, so I was to leave a voice mail.

Two days later and I have not heard from them. it has taken something that should have been such a joy -- new dishwasher that I saved and worked extra for -- and made it into a frustration.

So, I believe Customer Service has died. And as for me, I have decided I will no longer shop at Sears.

6 Responses to “An Obit”

  1. PauletteGoddard Says:

    If it's any consolation, Sears is on a deathwatch. Its brand may be extinct within ten years. I don't like rotten customer service either--if our purchasing dollars aren't giving customer service reps a salary than whose dollars are?--and it is irksome and puzzling that "whatever zzzzz" is the new retail management strategy for challenging times.

  2. NJDebbie Says:

    Sears has the worst customer service ever!!!

  3. North Georgia Gal Says:

    Sorry for your frustration. I personally have never had a problem with sears, but we live in a small town, and have a very small sears that basically carries appliances and yard equipment.

  4. My English Castle Says:

    You should tweet about it--if you tweet. Everyone says that gets people off their butts and they begin rectifying the situation!

  5. LuckyRobin Says:

    I think ever since Sears joined with Kmart, they've taken on the same attitude in customer service. I used to be so happy with Sears, but not in the last few years. I support locally owned, family run appliance stores these days.

  6. rob62521 Says:

    Thanks for the validation!

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