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Customer Service....Ha!

September 10th, 2010 at 02:11 am

I am thoroughly ticked. A year ago I bought a HP Pavalion notebook to replace my very old desktop. I got the wifi so I could sit in the kitchen and work while my hubby is in the family room instead of being squirreled away in a back bedroom.

In August I had some trouble and called customer service because although the computer would turn on, nothing would come up on the screen. I pulled out the manual, did the troubleshooting tips, and it still didn't work. I called customer service. Forty five minutes later after having to take it apart and move the ram cards around, it worked. I was relieved.

Two weeks ago the same thing happened. I did the same thing with the Ram cards and nothing. I called and after an hour of doing this and that and even taking out the hard drive, they decided I needed to send it in. Of course the "sage" on the phone said she would email me the order number. I told her it would be a little hard for me to read it since I only had one computer and since it didn't work, it wouldn't do me much good. She read it off to me. Two days later I received the postage paid box and I packed it up and sent it to California to be fixed.

Yesterday it was returned. I was thrilled -- much quicker than I anticipated. I unpacked it, plugged it in and turned it on. It didn't work. I tried it 4 or 5 times. No good. I called customer service and they wanted me to do all these things...I had 24 hours to check it and here it was less than 24 hours and they didn't want to look up the stuff although I had the number for the repair. They wanted me to read them the serial number and model number and give them all this information I have given them twice before.

Then, they had me do a couple of things and it came on. He pronounced it fixed. I told him I disagreed -- I don't trust that it will work because it didn't work when I first tried it. I don't think I should have to wiggle this and unplug that every time I go to use it. He said he'd call me tonight at 7:30 to check on it.

We had open house at school tonight so after I got home, I immediately turned on the computer.

What a surprise...it didn't work. I left it on and went on to do some other things anticipating his phone call. An hour later, the computer came on. Gosh, isn't that convenient? And the clown from HP that was supposed to call me at 7:30 p.m. Central time? Well, apparently he has forgotten.

I am very disappointed with the fact my computer has had the same problem 3 times, they are reluctant to fix it, and they don't keep their promises. I do not believe I will ever purchase another computer bearing HP after this experience.

I know I am not alone in this frustrating experience. It used to be many businesses tried to please the customer. I know there are some people who took advantage of those companies, but for those of us who do not, I say my trust as a consumer has taken a hit.

Collecting by Accident

August 8th, 2010 at 08:58 pm

Have you ever started a collection merely by accident?

A few years ago we were sort of strapped -- we paid our bills and tried to save some and I had a friend who was buying stuff like a new stove and dishwasher and updating this and that. I groused that even though I did lots of cooking and really could use new appliances and would love a kitchen remodel, we couldn't afford it and certainly wouldn't go into debt.

My mom, who had a wicked sense of humor, decided to help me with my "remodel." A local grocery store was clearing out dishes you could buy. Seems they had a dinner plate and cup and saucer in a box and if you spent so much that week, you could buy this little place setting at a cheaper price. Ever the bargain hunter, my mom thought two new plates and cups and saucers were cheaper than a remodel and would also give me something to unwrap come Christmas. My mom didn't have a lot of money either.

Christmas morning and the unwrapping began. Sure enough, she had me unwrap my two alike packages last and there were the Blue Willow dishes.

Now, there's something you should know. My favorite color is blue. And I like stuff with a history behind it. We had quite the chuckle over my new dishes and that my "kitchen remodel" was at least dishwasher safe. Two plates, who needs more when there are just two of us eating, right?

Well, the more I saw those plates, the more I thought about how I'd like to have a set of them. I went to the local grocery and sure enough, they had 2 other boxes of these place settings, still on sale, and I didn't have to buy groceries to get the cheaper price.

Did I need these plates? Heck no. I had a set of every day plates and set of "good" China. My good China was bought when a store called Carson Pirie Scott was in business and they offered two different patterns -- a place setting for 8 for $99. I didn't realize that this really wasn't "good" China, but it was fancier than most stuff I came across.

But this Blue Willow is the stuff I really liked. So, it became a hobby. Whenever we would go the antique shops, flea markets, or even grocery stores, I would search for it. One big chain in Springfield was closing out on accessories like a platter, butter dish, and salt and pepper shakers. I found dinner plates in odd places. I refuse to pay full price.

Blue Willow has a story attached to it. Seems there was a father and daughter and the daughter fell in love with a man who worked for her father. The father did not want the relationship to continue, and like Romeo and Juliet, the two lovebirds died a premature death. The pattern has two lovebirds and also willow trees, hence the blue willow name. Pretty cool history, eh?

I started searching Ebay. My favorite company that makes it is Churchill because it can go in the dishwasher. Seems lots of companies have manufactured it through the years. I do have a few old pieces that came from Japan and when I use them I have to hand wash them. I bought a really fancy casserole dish that I refuse to use because it is so delicate. I had a funny mistake -- I kept bidding on another Churchill casserole dish and I would always miss it by a dollar or so. I decided I'd bid on two, thinking I'd get one. Well, I wound up winning both of them, and I paid about the same for both of them than if I had bought them outright from a website.

The Blue Willow search has increased my collection. One friend searches for it and I get it as gifts for birthday and Christmas.

I finally decided that since I don't give fancy parties, I don't need my "good" China anymore and I donated it. I donated my other set of dishes we used to use too because I like the Blue Willow so well. I guess the chefs on television wouldn't like to use them because many say you should use plain white plates so the food stands out. Apparently I'm not a purist.

This all started from a joke. My collecting was truly by accident. But what a fun "accident" it has become!

Horses and Homemade Noodles

August 6th, 2010 at 02:42 pm

Horses and homemade noodles. I love them both.

OK, maybe not together, but yesterday we went to Arthur, IL. Arthur is a small town near us that has a large Amish population. And the Amish have horses. So, I had my horse “fix” by seeing so many. Even more so when we ventured out into the country to a store and took a wrong turn. One farm had over 15 draft horses in the pasture. One had a foal that was sleeping on the ground while the mom stood and watched over it, protecting it, while the other horses grazed. What a great horsey mom!

We did find the store. It is called Beachy’s and they sell a variety of goods, a lot of which is in bulk. Apparently it is run by an Amish family. It has cheeses made there in town, noodles and baked goods made right there. You could buy a large 50 pound bag of flour if you had the desire, or you could get a smaller bag of around 2 pounds. I didn’t think I could store 50 pounds for some reason, darn it! I guess this place had the selling in bulk concept before Sam’s and Costco!

They had 5 or 6 different types of noodles. We bought regular egg noodles and egg noodles with garlic. I can hardly wait to try these. They had whole wheat noodles, vegetables noodles, and egg noodles with tomatoes. It was almost noodle heaven! The list of ingredients was pretty simple: flour, egg yolks, water, food coloring and then whatever they used to flavor like garlic powder or tomatoes. No preservatives! Woo woo!

They had all sorts of homemade baked goods. It made our mouths water. They had white bread, wheat bread, and breads like banana and zucchini. They had cookies and angel food cakes (they have to use the egg whites for something after making all those noodles.)
They sell the spices in bulk and had a huge aisle of them. They had all sorts of rice in another aisle. And one aisle had candy. A lot of types you don’t see any more like lemon drops. I can’t remember the last time I had a lemon drop.

It was a terrific day. My hubby and I explored downtown Arthur and then made our visit to Beachy’s. And it was wonderful because of the horses and homemade noodles.

Hot, Hot, Hot

August 4th, 2010 at 01:30 am

I'm sure we aren't the only part of the country (USA) that it is hot, but it has that hazy look to it and you know it's just hot. The head index at 7 p.m. was 110. That's just plain miserable!

We had a gift card for a restaurant so we used it tonight. I planned it because I knew it would be a long day at work and I would be tired. I didn't think about the heat. On our way home, we noticed that a lot of restaurants seemed pretty busy. Tuesday isn't a big night for restaurant goers usually, but I think the heat may have helped increased their business.

Do you think weather has anything to do with increased restaurant sales?

Anticipation

July 25th, 2010 at 08:05 pm

The more I listened, the more angry I've become.

I was minding my own business, working in the kitchen this afternoon, and my hubby was watching a program on HGTV called "My First Place." We've watched similar episodes and so many of these folks tick me off.

What irritates me is so many of these "kids" think their first home is supposed to be totally up to date with high end finishes, a basement to entertain in, a yard to show off and entertain in, a kitchen that a gourmet would be proud of, a master bedroom big enough for a ball room and a master bath that is not unlike a spa.

They grouse about so much being wrong or out of date or too small. When I write with something being wrong, I don't mean it is broken, but it doesn't look like the way they expect.

And these two guys weren't sure what they could really afford. One worked two part-time jobs and the other had a full time job.

This isn't the only show that is like this. House Hunters often has guests very similar. Granted, if I were giving big money for a house, I would expect certain things, but unless you get to build your house, I would think there is no "perfect" house.

I guess I'm tired of these folks wanting everything perfect right away. We've lived in this house for 12 years. We've updated and fixed things as we could afford it. Some of the stuff has been changed to match our personal tastes. I would love, love, love a walk in pantry because I have pots, pans, and assorted kitchen gadgets stored every which way to fit. But, I'm not giving up a room or building on to get this wish list item. I just drool when I see Ina Garten's organized pantry. I still have the room for my stuff, it just isn't as organized as I wish.

When we bought this house, we bought a house we could afford -- the bank told us we could borrow far more than we did. We did not buy the biggest or fanciest house in the neighborhood. In fact, it is a little smaller than the first house we bought and it wasn't huge. It is the smallest house on our court.

It's been fun planning and anticipating changes. Six years ago we replaced the kitchen cabinets. I still am thrilled with these cabinets. We kept the same layout, but these cabinets actually stay together when you open the drawers. I have a lazy Susan in the corner cabinet so stuff doesn't get lost in the dark abyss. We kept the counter top because we couldn't afford a new one. Three years ago we changed the counterop to a fancier laminate than we had. I like it, it cleans easily, and it doesn't over improve the house.

Two years ago we replaced the plywood bookcases in the family room with oak ones and had the fireplace mantel replaced -- the fireplace was rough brick and it had a big board that reminded me of one of the railboard boards under a track. Each day when we sit in the family room, I marvel at how nice this room looks. Would I do that if I moved into the perfect house 12 years ago? Probably not. I'd probably take it for granted.

So, I have released a little steam about these folks wanting everything immediately. Perhaps it's the way they have been raised -- they feel entitled to the very best. Or, perhaps it's at the urging of the television producers -- I imagine a lot goes on that we don't know.

For me, I know anticipation is part of the fun of fixing up my unperfect home.

Clutter Crazy

July 22nd, 2010 at 02:54 pm

Took a trip to the library yesterday and hit a bonanza for newer magazines! Woo Woo!

I refuse to subscribe to a multitude of magazines for two reasons -- cost is one, but also, after reading them, what to do with them? I recycle them, but it seems such a waste. We get one magazine and it comes once a week -- a news magazine. After hubby reads it, I read it and then it goes into the recycling bin. Hubby said that although it is an interesting read, he doesn't want to renew the subscription. Fine with me!

However, what I really want to write about is the article in the "Saturday Evening Post" about clutter. The author said that we, as Americans, have more stuff than ever before. It was thought that perhaps we, in our minds, equate success with stuff and happiness with goods.

Good point, don't you think?

I think many people who lived during the Depression don't equate happiness with stuff, but survival with items. So many had so little and it is a fear they don't want to have again.

My parents would always say to me, "Don't get rid of that...what if we have another depression? You'd be happy to have it." It certainly taught me fear. Fear of being without.

I guess the key is to have a happy medium -- enough stuff to enjoy, but not too much.

I am working on decluttering at this house. We certainly have more things than we need. In fact, I'm kind of ashamed of all the stuff we have. I took some items to the auction last week. Not one item could I live without...raised $55.57 for my stove fund!

The article suggested as a decluttering idea was for every item you bring into your house, you get rid of two. I've heard the one for one equation...you buy something, you get rid of something. Maybe this twofer is a better idea.

As with all things...moderation!

Ads

July 21st, 2010 at 03:08 pm

I just read the article about advertising: http://www.savingadvice.com/articles/2010/07/19/106329_becoming-ad-averse.html

I have to agree with Jennifer on many of the points. Advertising does bring up prices and make people think they need things they probably don’t really need.

I’d like to add to her story. I’ve been quite the skeptic for so long. My husband and I have “bets” (not with money) on how much the latest gadget will cost that is being offered by mail order…ever notice it always ends with a 9.95? Most are $19.95 and then there’s that “surprise” of “But wait…” OK, double the order … hmmm, wouldn’t that be a sign that the stuff is junk and if they can double it for the same price (plus extra shipping and handling) that is it a rip off?

My other thing is to look at the background of the ads for stuff. Most fast food/junk food stuff they are peddling is positioned in a high end gourmet kitchen. Granite countertops, high end appliances, everything is neat and tidy…and use that microwave to zap that convenience food! I realize that many gourmets probably do succumb to junk food once in awhile, but why would someone who has the wherewithal to have such a fancy kitchen zap fat and grease? No one has a typical middle class kitchen in these ads.

The car insurance commercial with the perky gal talking to two other insurance agents is interesting as well. Both of their suit coats, ties, and shirts are identical and bland. In other words, this insurance is more fun and exciting than theirs besides being cheaper.

Another insurance company features a stocky guy with a wonderful voice. Besides his reassurance of this company being one who cares, his demeanor and voice tell someone he’s a protector. Good choice of characters, wouldn’t you say?

One huge merchandiser has their ad campaign honed so well that at the end of it “Save money. Live better.” has been ingrained in everyone’s mind. I did a lesson on author’s purpose in the classroom last year and we talked about advertising as a persuasive piece. When I said the first phrase, “Save money.” The whole class in unison said the rest and added the name of the story. Cripes…what brainwashing! I’d say that company spent good money on that piece because everyone recognizes it.

Jennifer looked at ads a different way than I do. I enjoy picking them apart to see what kind of hidden message they are trying to tell us. Sometimes I even count how many are in between the program. I hate it when there is more advertising than program it seems. It’s become a game in our house to see what we can point out in the ad that is not being said, but implied.

And I’m going to save money because I’m not going to live better in that huge store!

Frugal Freezer

July 16th, 2010 at 03:10 pm

Do you have a freezer? A few years ago I saved up and bought a small one. I try to find things on sale to keep it stocked. I also put flour in it when I get it on sale so it doesn’t get buggy. I often freeze extra stuff I make in it as well.

Last night I was reading “Frugal Living for Dummies” – we had made a trip to the library yesterday, one of my favorite places. Most of the entries were items that have been written about on blogs and forums and articles here at Saving Advice.

I noticed the author had the biggest section about cooking and food. Seems she has authored quite a bit on making things ahead and freezing them before including them in this book.

She wrote about making the same dish but three times the amount and eating one and freezing the other two. Or cooking ahead for the week or month and freezing it until you need it. Over and over it was repeated how she saves money by having food available for dinner time so the temptation to go out isn’t really there.

It’s not anything new to most of us. I do the weekly thing on Sundays. I often make casseroles or put stuff together for the Crockpot so when meal time comes about after work, I can either pop it in the oven or put it in the cooker that morning for a warm meal.

I went out to the freezer the other day to get a pound of hamburger. My husband looked at me and when I came in from the garage and I joked, “I went shopping.”

He laughed with me, but I did go shopping. I went to the convenience of my freezer and got what I needed. I had bought the meat on the sale and it patiently waited in the cold box until I secured it. I didn’t have to make an extra trip to the store nor did I have to eat out.

So, I would say it truly is a frugal freezer.

Stove Shopping Blues

July 15th, 2010 at 07:28 pm

I hate to shop. I prefer to get in and get out. However, when it comes to big ticket items, I try to read Consumer Reports and also list what I want and don’t want in an appliance.

We went to the library today and I decided to pick up the Consumer Reports Buying Guide. I was reading about stoves. I want a stainless steel smooth cook top electric stove. I’m amazed that two by the same company have almost equal ratings but one is $2000 more. Maybe I don’t know what to do with one that has all these buttons on it, but for $2000 more, I think I can live without it. I want a stove that heats accurately and looks nice. I don’t need or want 20 other odd buttons. Maybe there's something wrong with me.

It’s just downright depressing when you look at all those models and it’s difficult to find what you want. Plus, very few places actually have a big inventory so it’s either looking on-line or through a catalog.

So, after figuring out what I think I want, I started looking on-line. I figure it gives me a true goal to save for. I have looked at the various on-line sites and I think I have found what I want and a store near us.

Now, the hard part…the actually saving. But, it’s also the fun part because every time I add a little to my total, I feel like I’m making progress.
According to the local price, I’m almost half way there so that’s a good thing!

How Sweet They Are!

July 7th, 2010 at 09:33 pm

Do you remember items from your childhood? Or your teenage years? Ever wonder why things we took for granted then look so good when we see them now?

We went through some antique malls yesterday. Granted, a lot of the stuff wasn’t truly an antique, but hubby and I pointed out things we remembered from our childhood. I had a very special neighbor when I was little and she was like a second mother to me. I was a big fan of the 3 Chipmunks and somehow her nickname became Simon, her husband’s name was Alvin, and the lady who lived in the apartment above them was Theodore. Anyway, I learned a lot from Simon. Yesterday I saw a cookie jar that was just like the one she used to have on her kitchen counter. It gave me a warm feeling for a few minutes just thinking about that and the loving person connected to it.

My husband saw some glasses that were like the ones he and his brother drank from as kids. He told about how good the aluminum glasses felt with a cold drink on a hot day.

I saw a set of dishes that were like the ones my grandmother had...I remembered some of the good things she fixed for me. I think a lot of us remember something that tasted good from our past and we associate that food with a great feeling...a comfort food!

Then, because there wasn’t a whole lot on T.V. we wanted to see, we watched “My Three Sons” on DVD. We borrowed the first season from our library. Do you remember seeing this show growing up?

Perhaps that’s why many Baby Boomers like looking through flea markets, antique shops, garage sales, or swap meets. We like to see something that reminds of us a good thing in our past whether it is an item, food, or loved one.

Hometown Challenge

July 2nd, 2010 at 03:44 pm

Our hometown put out a challenge. The challenge was for people to spend so much a month in locally owned businesses. I don’t remember the amount, but it was not a huge amount …I’m thinking maybe $50.

I think it is important to try and support the businesses that are owned and run by locals. Although chains seem to offer lower prices on many things, it is the locals who truly support local economy because they live and work in the community.

We try to buy locally when we can. I like to see the little guy (or gal) become a success in business if they truly want to run one the right way. And, it seems most of these folks truly appreciate our business.

As we start the July 4th weekend, perhaps we can rejoice in the freedoms we have, and one of those is the freedom to patronize the businesses of our choosing. Although not in the Declaration of Independence or Constitution, it is one of our rights…we don’t have to, like the song says, “owe our soul to the company store.”

Things v. experiences

June 29th, 2010 at 03:44 pm

Things v. experiences. I read somewhere over the weekend that people feel that folks who talk about the things they buy come across as self centered whereas people who talk about experiences do not.
I wonder if that is true.

I would say by reading the SA blogs, it is. The folks who blog about experiences often talk about doing for others whether it is family or donating to the food bank – they look beyond themselves.

Very few blog about things, and if they do, it is matter of fact, not a brag fest.

I do know a friend who is totally tied up in the acquisition of things. He is not happy unless he is pursuing the purchase of something or purchasing something. And then the bragging begins. He makes decent money, but because of his spending habits, has had to refinance the house so he could vacation. While he was waiting for the refinancing, he was very irritable to be around because he felt he didn’t have any money to spend. It has become more and more difficult to talk to him because unless he has something to brag about, he doesn’t have much to talk about. I would say he’s pretty self-centered. I think he’s trying to fill a void in his life by filling it up with things. His idea of a vacation is going shopping. My idea of a vacation is relaxing and seeing things.

Most of the people I do enjoy time with talk about experiences and things they saw and we either learn or laugh. It’s a give and take relationship. We enjoy each other’s company and seem to never run out of things to talk about.

So, what is your take on this? Would you concur that folks who talk about things all the time come across as self-centered?

Chicken Tonight!

June 9th, 2010 at 04:13 pm

Oven fried chicken is on the menu tonight. My husband really likes it.

When chicken breasts go on sale, I buy some and freeze them. The night before I wish to fix them, I soak them in milk with some Paprika and Turmeric. When it’s time to fix them, I dip them in egg and then bread crumbs and then bake for 30 minutes at 350 degrees on a greased baking sheet. Part way through I turn them over. They are moist and delicious. Not to mention very easy to prepare.

I know there’s nothing like honest to goodness fried chicken, but this comes close.

Happy Eating!

The Thrill of the Hunt

May 14th, 2010 at 01:12 am

Some folks get a thrill from shopping. They say the adrenalin really pumps when they look and find something to buy.

I have a similar thrill, but it happens at the public library. I love books. And I love saving money. So, the public library is simply euphoric for me because there are so many books and so little time and I'm not spending a lot of money.

The public library also holds a special place in my heart. Over 25 years ago I met this fellow on the public library bookmobile. We became friends and then eventually started dating. We will be married 20 years this June. I can certainly say I “checked” him out. But I have news for the library…I’m not returning him. I’ll return my books and magazines, but not my husband. Sorry!

Anyway, I digress. We stopped at the library tonight and I wandered around the stacks and looked at mysteries. If you read my previous blog I talked about mysteries that are also food related and how much I enjoy them. I might have found some new authors. There’s one author who has mysteries that revolve around a tea room. How cool is that?

I then perused the cookbooks and found a couple of cookbooks to browse through. Then I hit the magazines. I love glossy, current magazines. I’m too cheap to buy them so it’s a pleasure to enjoy them and return them. Plus, I feel it’s good for the environment because I’m not buying them and throwing them away. Yes, I know we can recycle them, and I do recycle the one magazine we have a subscription to, but overall, I think it’s nice that someone else can enjoy the same magazine.

So, I had quite a hunting expedition in less than 30 minutes and came home with quite a bounty. I feel I saved money because I didn’t purchase books and magazines and made use of the tax dollars the library receives to purchase materials. Wow, two proverbial birds with one stone! So I’m either a great hunter or quite the successful gatherer. It’s up to you to decide.

Clipping Coupons

May 11th, 2010 at 12:19 am

One thing I enjoy about Sunday is the Sunday newspaper. As much as I enjoy the computer, there's something about having newsprint in hand. An added bonus is most Sundays there are coupons included.
I have always enjoyed reading about folks who use coupons and can get a lot of groceries and products for a great deal. I’ve never gotten close, but it’s fun to dream.

But with most dreams there comes a reality. And I’ve discovered that in the Midwestern city that I inhabit, I’m limited by a few things that keep me from realizing the dream of getting so much for next to nothing. First of all, most of our stores do not accept Internet coupons. Their policies state that because people have cheated them, they won’t credit them. Bummer. Yet again a few have made it bad for the rest of us.

My husband splurges and buys the Chicago Tribune every Sunday. They also have coupons. A big discovery is that often times the Chicago paper has more coupons than our local paper and sometimes the cents off is even more. I guess that means I’m limited by my locality on how much I can save.

I have also found that most of the coupons available to me are for things I don’t buy. Double bummer. I’m not going to buy something just to save a few pennies. I do some crazy things, but even I’m not that crazy.

As frustrating as it is, I guess I should look at the bright side and take advantage of the coupons I can use. Guess it’s time for me to get out the scissors and start clipping for another week!

Running on empty?

May 8th, 2010 at 03:42 pm

It's oh so shiny and has chrome handles. The design is sleek and pretty powerful. And, it's almost empty!

Yikes...it's the end of the week and I need to restock the fridge. By Sunday afternoon the fridge is pretty full of dishes that I have made and use during the week. But by Friday night, the dishes have been consumed and it makes me think it's empty and lonely.

My romance with kitchen appliances is probably very similar to my husband's preoccupation with cars. When he was shopping for a new vehicle he checked out Consumer Reports. So did I. He went to look at different vehicles. I did that too. He test drove and then came home and thought about it. I sort of did that...can't actually drive a fridge, but did open stuff and measure. So when we bought our new sleek and shiny ice chest, it was a thing to behold.

Our old one was dying. I was finding food was not staying cool and it was pretty old, so we decided to buy an Energy Star appliance to replace it hoping to save money in the long run.

So last summer when the new one arrived, we bid adeiu to the old one and I gratefully used the new one. And it has been good.

But, as said, it's nearly empty. So, I guess I better quit blogging and get cooking!


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